Terms and Conditions

The secom-healthcare.com website, hereinafter referred to as “secom-healthcare” or the “website”, is managed and exclusively owned by SECOM HEALTHCARE GROUP S.R.L., hereinafter referred to as “Secom Group”, with the following identification data: Sole registration code 44153405, number of registration with the Trade Register J40/7290/2021, registered office in Bucharest, sector 2, Strada Gara Herăstrău nr. 2, Cladirea Equlibrium 1, Etaj 8, Romania Tel./Fax: 021/316.4393; E-mail: info@secom.ro

By using this website, the User (i.e. any person visiting secom-healthcare.com website) acknowledges having read, understood and accepted the terms and conditions detailed below.  You should read them carefully when first accessing secom-healthcare.com, as well as from time to time. Secom Group reserves the right to amend and update the content of this website at any time, without any prior notice. The Users expressly accept that by simply using or accessing the services offered by secom-healthcare.com, they fully and unconditionally accept these conditions, as well as any further changes.

Secom Group guarantees limited access of the Users to secom-healthcare.com, for information purposes, and does not give them the right to download or modify partially or fully, or to reproduce partially or fully the website content, to copy, sell/resell or exploit the website in any other way, for commercial purposes or contrary to the interests of Secom Group, without its prior written agreement.

Secom Group’s lack of action in relation to a breach of the Terms and Conditions shall not mean it has waived its right to act in relation to future or similar breaches. If a court finds that any provision of these Terms is unenforceable or invalid, such provision shall be applied to the largest extent permitted by the applicable law, and the other Terms shall remain in force and shall be fully applicable.

The User may not assign, delegate or transfer its rights and obligations under these Terms and Conditions.

In case of divergences or misunderstandings between secom-healthcare.com and the User, the Terms and Conditions valid at the time of the dispute shall apply.


Intellectual property rights

The entire content of secom-healthcare.com website, including, without limitation: images, texts, web graphic elements, scripts, software, design rights, drawing rights, patents, registered trademarks, shall be entirely the property of Secom Group (or, as the case may be, of its providers) and shall be protected by the law on copyright and related rights, as well as by the laws on intellectual and industrial property rights. The use of any of the elements listed above without the approval of Secom Group shall be sanctioned according to the applicable legislation. The logos on secom-healthcare.com are registered trademarks owned by Secom Group. The use of any trademark name of third companies on secom-healthcare.com shall not represent advertising for those companies.

For any issues relating to copyright, please contact us by e-mail at: dpo@secom.ro.


Exemption from liability

Secom Group shall not take any responsibility and shall not be held liable for damages arising from the use of the content on secom-healthcare.com. Secom Group may not guarantee that the website, the servers on which it is hosted or the e-mail sent from secom-healthcare.com are free of viruses or other potentially malicious information components, or that they are free of errors, omissions, failures, delays or interruptions in operation or transmission, line drops or any other similar factors. The User shall use the website at their own risk, and secom-healthcare.com shall not be held liable for any direct or indirect damages caused by using or accessing/visiting the website or as a result of the use of the information on the website. Secom Group shall not be responsible for errors or omissions that may appear in the drafting or presentation of the materials on the website.

The materials included on secom-healthcare.com are only for information and are made available in good faith, from sources that Secom Group deems reliable.  If any of the published articles or any other information falls under the law on copyright and related rights, the User should notify this to Secom Group, by e-mail at info@secom.ro, so that the necessary legal measures should be taken.

Any potential links to other websites are offered only to enhance access to information, and secom-healthcare.com shall take no responsibility or liability for the content of such websites or for the products or services promoted or marketed by those websites.

secom-healthcare.com shall reserve the right to amend and update these Terms and Conditions, as well as its offer, without any prior notice and without stating the reasons; furthermore, secom-healthcare.com shall reserve the right to correct any potential display omissions or errors which may appear as a result of typing errors, lack of accuracy or errors in software programs, without prior notice. secom-healthcare.com shall have no obligation to act upon such errors. The information on secom-healthcare.com may be subject to further changes, as a result of external factors. Please read the Terms and Conditions carefully, every time you use this website.


Limited access to the website

The website Users may post comments and any other communications, may send suggestions, questions or information, as long as their language is civilized and the communications do not contain illegal, obscene, threatening or defamatory language, do not disturb the private life of other persons in any way, do not violate intellectual property rights, do not contain viruses, do not serve for promotion campaigns which have no connection to secom-healthcare.com, and do not represent collective e-mails or other forms of spam. Persons who use false e-mail addresses or send electronic messages or other communications in the name of other individual or legal entities or in the name of any other entity shall be reported to the competent authorities.

secom-healthcare.com shall take no responsibility and shall have no obligation to provide any compensation for any damages resulting from such communications. In case the Users post or send materials/documents containing texts, replies, reviews, etc., they shall guarantee the originality of such materials and shall grant to secom-healthcare.com and its affiliates/associates the non-exclusive, unlimited, free, irrevocable and retransmissible right to use, reproduce, change, adapt, publish, translate, create derived work, as well as to distribute and present such contents anywhere in the world, through any means.  The Users shall guarantee they have all the rights on the content posted or sent to the website, by any means, so as not to cause any damage to any individual or legal third party as a result of the use of such content.


Filing complaints

By filing a complaint according to the applicable laws, the Users may request resolution of certain situations that they deem to represent deviations from the legal provisions or from the contractual arrangements on the provision of goods and services, and to which they expect an answer or solution.

The Users benefiting from the services of Secom Group may file complaints in the Romanian language, using the following means:

  • by mail, at SECOM HEALTHCARE GROUP S.R.L. with its registered office in Bucureşti Sectorul 2, Strada Gara Herăstrău nr. 2, Cladirea Equlibrium 1, Etaj 8, Romania
  • by e-mail at info@secom.ro

Complaints shall be received and processed from Monday to Friday, between 09.00 and 17.00 h.

Complaints may only be filed in writing. If sent by mail, an acknowledgment of receipt shall be required.

The complaint shall be filed/submitted by the User within no more than 30 days from the incident date. It shall be solved within no more than 30 days from receiving the complaint. If the complaint was not solved within this deadline, Secom Group shall send a written information stating the reasons why it was not solved, within maximum 5 days from the expiry of the resolution deadline.

The complaint shall contain at least the following elements:

  • full name of the person filing the complaint (name of the legal entity)
  • capacity of the person (only if the person signing the complaint is a proxy of another person or representative of a business company)
  • identification data (home address for individual persons/registered office, sole registration code, number of registration with the Trade Register, for legal entities)
  • full description of the incident
  • correct and full address to which Secom Group should send its reply
  • date of filing the complaint
  • signature of the person filing the complaint (and stamp, in the case of legal entities).
  • Secom Group may find it impossible to solve the complaint if any of the elements listed above is missing.

Any complaint/claim submitted within the deadline and containing all the elements listed above shall be solved within 30 days from its reception. Secom Group may not guarantee a favorable resolution of the complaint/claim. If the User believes the solution offered by Secom Group is inappropriate, it may turn to the National Consumer Protection Authority, and, if the measures thus taken are not satisfactory, to the competent court of law.


Force majeure

None of the contractual parties may be held liable for (total/partial) non-performance or delayed performance of its obligations, if caused by force majeure. The parties shall notify the force majeure promptly and shall take all the necessary measures to mitigate the consequences of the event.

Force majeure shall be proven according to the law.


Dispute settlement. Applicable law

This document shall be governed by and interpreted in accordance with the Romanian law.  Any conflict arising between secom-healthcare.com and the User shall be settled amicably.  If this is not possible, the first remedy shall be mediation, according to the law, and if this also fails, the matter shall be referred for settlement to the competent courts.


Final provisions

If any of the clauses above becomes void or invalid, this shall not affect the validity of the other clauses.